Operation Services, Delivered Under Your Brand.
Globpar's Operations Services give SAP VARs and service providers a fully managed, private-label delivery model, covering application management, ALM, and CCoE operations - all in alignment with SAP maintenance policies.
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Core Services
- SAP Application Management Services
- SAP Application Operations
- SAP Customer Center of Expertise
- SAP Solution Manager as a Managed Service
- SAP Solution Manager 7.2 Upgrade
SAP Application Management Services
SAP Application Operations
SAP Customer Center of Expertise
SAP Solution Manager as a Managed Service
SAP Solution Manager 7.2 Upgrade
Modular SAP Expertise. Delivered Under Your Brand.
Each service is configurable to your client’s environment, delivered under your brand, and governed by clear SLAs in full alignment with SAP Maintenance Policies. Your clients see your organization; Globpar handles the execution.
SAP Application Management Services
Full outsourcing of your client's SAP application landscape from day-to-day technical administration to production support and ongoing enhancement using SAP Application Lifecycle Management (ALM) best practices throughout.
- IT Service Management (ITSM): Incident, problem & change
- Application Operations: Monitoring, alerting & administration
- Production Support: Reactive & planned, fixed-scope or on-demand
- Continuous Monitoring: Constant surveillance and timely maintenance of SAP solutions without increasing your IT costs.
SAP Application Operations
Remote, day-to-day technical operations of your client's SAP software in their data center or a third-party facility maintaining availability, performance, and compliance with SAP E2E standards.
- SAP landscape & database operations
- Proactive system monitoring & alerting
- Application support desk & service management
SAP Customer Center of Expertise
Helps your clients build and run a structured SAP support organization covering certification readiness, ALM platform setup, and KPI-driven IT operations aligned to ITIL and SAP E2E standards.
- SAP ALM Platform (Solution Manager) configuration
- Operations Control Center (OCC) & Implementation Control Center (ICC)
- Integrated Quality Management Framework
SAP Solution Manager as a Managed Service
Outsources hosting, setup, and ongoing operation of your client's SAP Solution Manager platform - including ALM, ITSM, and E2E operations - without requiring on-premise hardware investment.
- Full-service or self-service delivery scenario - fully tailored to your needs
- Subscription-based, CAPEX required (Hardware, Software, or Training)
- Fixed cost with a pre-agreed level of service
- Aligned to SAP PCoE certification requirements
- Reduced operational risk via Single Point of Contact (SPOC) for SAP Application Management
SAP Solution Manager 7.2 Upgrade
A fixed-price, risk-controlled upgrade to SAP Solution Manager 7.2 - preserving existing business process operability while aligning the platform to SAP's current release and maintenance strategy.
- Current-state assessment & upgrade path selection
- Dual-stack split, content activation & post-upgrade validation
- Delivered in 4–6 weeks at a fixed price
Structured delivery. No gaps, no surprises.
Every operations engagement is scoped, priced, and governed by clear SLAs before work begins. Your client interacts exclusively with your brand. Globpar operates behind the scenes - providing certified consultants, SAP-approved tools, and defined deliverables across every service.
Operations Workflow
A continuous lifecycle ensuring your SAP systems run at peak performance.
Monitor
Maintain
Support
Optimize
Manage
24/7 system surveillance
Patching & upkeep
Incident resolution
Performance tuning
Governance & SLAs
Key Benefits
Why SAP partners trust GLOBPAR for their application operations.
- Reduced Costs: Eliminate hiring, travel, and infrastructure overhead
- Predictable Pricing: Fixed subscription models with transparent billing
- Expert SAP Knowledge: Certified consultants across all SAP modules and versions
- Better Availability: SLA-driven uptime targets with proactive monitoring
- Focus on Core Business: Free internal teams to work on strategic initiatives
- Scalable Operations: Scale support up or down based on business demand
Case study
Grupo Superkompras, a major retail and wholesale company in Mexico, needed to modernize a mission-critical SAP environment without disrupting daily operations.
How a retail organization cut IT spending by 30% while maintaining 99.99% uptime
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Your clients need operations support. You need a partner who won't compete.
Five services. One private-label model. Your brand front and center.
Talk to Globpar and scope out which operations services fit your current portfolio.